b345's Privacy Policy
A fully transparent account of how b345 collects, stores, and protects your personal information.
This privacy policy ("Policy") applies to the website b345.cam operated by b345 ("we", "our", or "Platform"). It is intended for users in Bangladesh ("you" or "user") and explains what information we collect, how it is processed, and what your rights are.
By using our Platform, you are considered to have fully accepted and agreed to the terms of this Policy. If you do not agree with any term, please do not use our services.
If this Policy changes, we will publish an updated version on the website and note the date of the change. It is your responsibility to review this page regularly.
1. What Information We Collect
1.1 Information provided at registration
When you create an account at b345, we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification — only users aged 21 or older may open an account)
- Valid email address
- Mobile number (linked to bKash, Nagad, or another payment method)
- Password (stored in encrypted form; never readable in plain text)
- Country and region of residence
1.2 Identity verification (KYC) information
To ensure safe and responsible gaming, b345 may request the following documents for large deposits or withdrawals:
- National ID card (NID) or passport copy
- Driving licence
- Utility bill or bank statement (for address verification)
- Proof of ownership of the payment method
These documents are used solely for verification purposes and are stored on secure servers.
1.3 Automatically collected information
When you use our website, our systems automatically collect certain technical information:
- IP address and device identifier
- Browser type and version
- Operating system
- Session duration and pages visited
- Cookie and local storage data (see details below)
- Referral source (how you arrived at the site)
1.4 Transaction-related information
Information relating to deposits, withdrawals, and play history is stored securely in our security and accounting systems. This includes:
- Transaction amount and date
- Payment method reference (bKash, Nagad, Rocket, Upay, or bank transfer)
- Game history and betting records
- Bonus usage history
2. Purpose of Use of Information
b345 uses your personal information only for the lawful purposes listed below:
Account management: Creating, verifying, and keeping your account secure.
Transaction processing: Completing deposits and withdrawals and verifying payments.
Security and fraud prevention: Preventing unauthorised access, payment card fraud, and money laundering.
Customer support: Responding to your questions, complaints, or requests.
Service improvement: Analysing user experience to improve the platform.
Communications: Sending security-related notices, policy change notifications, and service updates.
Legal obligations: Complying with applicable laws and regulations and responding to lawful requests from authorities.
Responsible gaming: Identifying harmful gaming behaviour and providing support.
3. Sharing and Disclosure of Information
3.1 Sharing with third parties
b345 never sells, rents, or provides your personal information to third parties for commercial purposes. However, limited information may be shared in the following circumstances for the operation of services:
- Payment processors: Only the information necessary to complete bKash, Nagad, Rocket, Upay, or bank transfer transactions.
- Technology service providers: Server hosting, cybersecurity, and analytics providers who are bound by confidentiality agreements with us.
- Game software providers: Session information necessary for gameplay and fair play verification.
- Legal authorities: Where required to assist with a lawful order or investigation under Bangladeshi or international law.
3.2 What we never do
- We do not sell your personal information to advertisers.
- We do not share information with third parties for marketing purposes without your consent.
- We do not give unnecessary staff access to KYC documents.
- We do not transfer information to other countries without international-standard data protection in place.
4. Cookies and Tracking Technologies
4.1 What cookies are and why they are used
Cookies are small text files stored on your device that help improve website functionality and the user experience. b345 uses the following types of cookies:
- Essential cookies: Required for login sessions, security tokens, and the basic functionality of the site. These cannot be disabled.
- Functional cookies: Used to remember your preferences (such as language and theme).
- Analytics cookies: Used to understand patterns of site usage — all data is stored in anonymised and aggregated form.
4.2 Cookie controls
You can disable non-essential cookies by changing your browser settings. Doing so may mean that some features of the site do not work correctly. Essential cookies will always remain active because they are necessary for the core security of the platform.
5. Data Security Measures
b345 applies industry-standard technologies and practices to protect your personal information:
SSL/TLS encryption: All data transmissions are protected by 256-bit SSL encryption.
Database encryption: Stored sensitive information is kept in encrypted form.
Access controls: Only authorised staff can access the information they need.
Password hashing: Your password is never stored in plain text; it is stored in hashed form only.
Intrusion monitoring: 24/7 system monitoring to detect suspicious activity.
Regular audits: Periodic system assessments conducted by third-party security specialists.
While we strive to maintain the highest level of security, transmitting information over the internet is not entirely risk-free. It is your responsibility to keep your account password confidential and to notify us immediately if you notice any suspicious activity.
6. Data Retention Period
b345 retains your personal information only for as long as is necessary to fulfil the purpose for which it was collected:
- Active accounts: All necessary information is retained for as long as the account remains active.
- Closed accounts: Transaction and identity records are generally retained for up to five (5) years to meet legal obligations.
- Log data: Technical logs are generally retained for up to 90 days.
- KYC documents: Securely deleted after verification is complete and the legally required retention period has ended.
- Marketing consent: Takes effect immediately upon your request to opt out of marketing communications.
7. User Rights
As a b345 user, you have the following rights over your own information:
7.1 Right to access information
If you would like to know what information we hold about you, you can send a written request directly to [email protected].
7.2 Right to correct information
If any of your information appears to be incorrect or incomplete, you can correct it through your account settings or by contacting our support team directly.
7.3 Right to delete information
You can request deletion of your personal information by closing your account. However, some information must be retained for a specified period due to legal obligations.
7.4 Right to object to processing
You have the right to object to marketing communications or profiling. This request can be made by email at any time.
7.5 Right to lodge a complaint
If you have any concerns about the processing of your personal information, please contact us directly first. We will aim to respond within 7 business days.
8. Protection of Minors
b345 is a platform strictly operated for users aged 21 and over. We do not knowingly collect information from anyone under the age of 21.
An age verification process is followed at registration. If we become aware that information from a minor has been collected in error, it will be deleted immediately and the associated account will be closed.
If you believe that a minor is using our platform, please notify us at [email protected].
9. Third-Party Links and Services
The b345 platform may from time to time contain references to third-party services (such as payment gateways or game software providers). These third parties have their own privacy policies and b345 is not responsible for their collection or use of information.
You are advised to read the privacy policy of any third-party service before using it.
10. Changes to the Policy
b345 reserves the right to amend or update this privacy policy at any time. In the event of changes, we will:
- Publish the new version on this page and update the "Last updated" date.
- Send a notification to the registered email address for significant changes.
- Aim to give reasonable notice before changes take effect.
If you continue to use our platform after any changes, you will be considered to have accepted the revised policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us:
Email: [email protected]
Live chat: Support in Bengali is available 24/7 — use the live chat option on the website.
We will aim to process your request within 7 business days. More complex matters may take additional time, but we will keep you informed as soon as possible.
This privacy policy applies together with b345's Terms and Conditions and Responsible Gaming policy. Thank you for being part of the b345 family — your privacy and security are our highest priority.